Job Planning & Management Ideas Portal
Description: What problem is the customer facing?
The customer has technicians that are working on the weekends without any office support staff so are either unable to complete some tasks or must call office members at home for help completing them.
Why is it useful?
It would allow for more autonomy for technicians and allow for work to be completed on the weekend that doesn't require a wait until monday.
Who would benefit from it?
any shop that has technicians that are doing everything over the weekend without any office support
What value does it provide the business?
efficiency, time savings, a better customer experience, a better experience for the technician
Do you have a recommended solution?
Creating a role for techs that give them certain office permissions to do things like book jobs, assign jobs, etc.
They want to specifically be able to book jobs not just for themselves, but for any helpers. They want to be able to assign other techs to jobs, merge locations, edit customer and location information, and add tags.
Technicians can already book jobs in the field. A tenant can also just create office logins for techs. I don't have enough details to make a judgment call on thi (as I'm not really surer what the ask is -- it seems quite broad), so setting back to Clarify state.