Description: What problem is the customer facing?
Customer has to scroll to the bottom of the job audit trail to see when the job was booked for (date and time) and wants to be able to see this more at a glance. The Job Received item isn't necessarily the same as the scheduled date and the time is missing currently.
Why is it useful?
Quick clarify on job basics
Who would benefit from it?
CSRs, Dispatchers, Technicians
What value does it provide the business?
Ease of use, transparency