What problem is the customer facing?
Tenant typically charges the customer a no show fee when a tech arrives to a job and the customere isn't home. No work is actually completed but a fee is charged so an invoice needs to be created, so the invoice needs a task and the job must be in completed status. Since the new managed tech rules went in place, the customer is required to enter a timesheet on the job even though there is no actual time on the job.
Why is it useful?
A way to flag the job as a no-show job separate from a canceled or completed job would be helpful so that it's not required to add a timesheet with time on the job
Who would benefit from it?
Companies that charge a no show fee for jobs where tech arrived and customer wasn't at home.
What value does it provide the business?
Reduce amount of extra work by the office on no-show jobs so they can charge customers the fee without having extra step of adding an inaccurate timesheet to complete the job.
Do you have a recommended solution?
Rather than completing out a job, a config that will add a separate job status that they can select when a job is a no show and needs an invoice created, but doesn't necessarily need to go into Completed status.
+1 for a strategic accounts
For a carpet cleaning tenants, they have very little margins on jobs and have started to implement a no-show/cancellation charge. However, there is no easy way to process this outside of creating a new job, going through the process of dispatching, arriving, and completing the job. It's a very convoluted process to add a cancellation fee to a new job.
As it's not possible to cancel a job that has a task/payment on it, is there an alternative solution to this longwinded process?
Checking in on this for updates! Please let me know if you need any other info from the tenant regarding the scenario