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Job Planning & Management Ideas Portal
Status Needs review
Created by Guest
Created on Jun 13, 2019

Improvement for job workflow when charging a no show fee

What problem is the customer facing?

Tenant typically charges the customer a no show fee when a tech arrives to a job and the customere isn't home. No work is actually completed but a fee is charged so an invoice needs to be created, so the invoice needs a task and the job must be in completed status. Since the new managed tech rules went in place, the customer is required to enter a timesheet on the job even though there is no actual time on the job. 

Why is it useful?

A way to flag the job as a no-show job separate from a canceled or completed job would be helpful so that it's not required to add a timesheet with time on the job

Who would benefit from it?

Companies that charge a no show fee for jobs where tech arrived and customer wasn't at home.

What value does it provide the business?

Reduce amount of extra work by the office on no-show jobs so they can charge customers the fee without having extra step of adding an inaccurate timesheet to complete the job.

Do you have a recommended solution?

Rather than completing out a job, a config that will add a separate job status that they can select when a job is a no show and needs an invoice created, but doesn't necessarily need to go into Completed status. 

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  • Guest
    Reply
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    Nov 16, 2020

    +1 for a strategic accounts

    For a carpet cleaning tenants, they have very little margins on jobs and have started to implement a no-show/cancellation charge. However, there is no easy way to process this outside of creating a new job, going through the process of dispatching, arriving, and completing the job. It's a very convoluted process to add a cancellation fee to a new job.

    As it's not possible to cancel a job that has a task/payment on it, is there an alternative solution to this longwinded process?

  • Guest
    Reply
    |
    Jun 19, 2019

    Checking in on this for updates! Please let me know if you need any other info from the tenant regarding the scenario

  • +2