Customer-Facing Problem: Customer wants to review emails sent by office or tech employees with attachment. Currently, we cannot determine if an email was sent with a file attached.
Use Case: Review outbound customer email and invoice communication with customers to audit and QA moving forward.
Benefit: Determine if customer has all information necessary to close a sale / ensure employees are properly communicating with customers via email.
Solution: Under email log in job audit trail, have a butten hyperlinking out to file attached to email.