For "Optimize Technician Route" allow the capability to add multiple addresses to the technician profile.

Issue:

• Technicians sometimes leave directly from there home OR are told to come into the office before they start their day. This requires the user to update the technician home address each time for the Optimize Technician route to work correctly.

Potential Solution

• Add the ability to add multiple Technician "Home Addresses" and the ability to choose the specific one from the Dispatch board in cases where the tech has multiple. If a technician still only has 1 address, then we can allow the feature to work as normal. If multiple addresses are assigned to a technician, then give the dispatcher the ability to choose between multiple.

Current workarounds

• Change the Home Address on the Tech Profile

Wins

• Customer is allowed more flexibility in utilizing this feature when technicians must start from different home locations.