Allow technicians ability to mark jobs are recall on Mobile

What problem is the customer facing?

Recall job rates are not accurate because technicians forget to fill out recall forms and/or forget to call the office to have them to mark the job as a recall.

Do you have a recommended solution?

Create a technician permission that will allow technicians to mark jobs as recall.

Why is it useful?

This would streamline marking jobs as recall, allow for greater accuracy and eliminate double entry.

Who would benefit from it?

Anyone monitoring recall rates, office personal

What value does it provide the business?

Accurate recall rates allow for better decisions making. 

The proposed solution will also save the office users time in having to locate every recall job and marking it as recall. Techs will already be in the job in mobile, so it will be faster for techs to make this designation.