All ideas

What problem is the customer facing? This large enterprise shop and has multiple instances in which technicians have the same legal name. In their case, one thing that distinguishes technicians with the same name is the business unit they are ass...

Problem: Enterprise shop trying to eliminate the number of clicks in routine repeated tasks, like looking up Jobs and Invoices, is asking for the function of when the invoice or job number is entered into Search and there is one exact match, open ...

The tenant indicates that they would like for a Project to be automatically created when marking a job as a Warranty. This project would include the Original Job and the Warranty Job.

For customers using the Project Tracking Module, you can sort each of the columns in the tables for Jobs and Appointments but you cannot sort any columns for the other tables on the project page (Technicians, Purchase Orders, Financials). This wou...

Tenant would like to be able to paste a hyperlink into a job summary where the tech can then click into the link and see/hear whatever the dispatcher/CSR sent. This will eliminate the hassle of downloading and attaching files to the jobs or at lea...

What problem is the customer facing? The customer is facing an issue where they are having to click into the job photos one by one. They would like to be able to view a slideshow of the job photos instead. Why is it useful? Allows office users ...

The customer knows that data-tasks exist for the purpose of importing data into ServiceTitan. However, the tenant was wondering if a simple upload functionality could be made available, in case they need to upload multiple jobs for a customer in a...

What problem is the customer facing? The customer is facing an issue where a dispatcher accidentally booked a job for a previous date and the technician assigned to the job was able to dispatch to it, causing confusion for their customer. They wo...

Currently, the office has to receive a call from a technician and add a non-job event for them on the office site to block out their time. To save the office time it would be great if technicians could add their own non-job events in ServiceTitan ...

Currently, users can only select an office Employee to be the "Project Manager" on a Project page. They would like the option to select a Technician, as the tech is the expert on the project details more so than the office staff.