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Ability to Dispatch an Apprentice Tech to an appointment where the Invoice was Already paid

Currently a managed tech is required on an appointment to send out an apprentice tech. The apprentice tech may just be going back to the location to complete work on a job and the money has already been collected by the managed tech. It would be n...
Guest about 3 years ago in  0 Needs review

Customize the Task Used Alert so that it includes location name and location address

The Task Used alert now includes these placeholders: Service Name, Quantity, Unit Price, Total, Job Number, Invoice number. We should add the location name and location address too.
Guest over 3 years ago in  0 Needs review

Ability to view Job Status when hovering over job tiles on schedule

The customer would like to see the job status (scheduled, completed, paused) when hovering over the job tiles on the schedule board. This would eliminate the need to click into the job to view the status, saving a click (time).
Guest over 3 years ago in  0 Needs review

Allow Jobs to be Paused from the Office

Tenant elitesystems has submitted the idea to allow jobs to be paused from the office, rather than only allowing them to be paused from mobile. It is a hindrance to the business' operations to only be able to place a job on hold from the office (t...
Guest over 3 years ago in  0 Needs review

Adding Customer Name to Job Costing Report

When the customer goes to print out their job costing the customer's name isn't included. They then have to go back and write the customer's name and information by hand. It's useful because the customer's information would be on the job costing p...
Guest over 3 years ago in  0 Needs review

Add Confirm Job to Job Action Button

Would like the ability to confirm jobs from mobile device through the job action button. Would it be possible to add this?
Guest over 3 years ago in  1 Needs review

https://ideas.servicetitan.com/ideas/CRM-I-1020

https://ideas.servicetitan.com/ideas/CRM-I-1020 . Please tie in
Guest over 3 years ago in  0 Needs review

Option to Cancel A Recall

Currently if a customer cancels a job that was labeled a recall, this factors into job metrics/reports and not recall metrics. Need to be able to cancel a recall from the job which will impact metrics.
Guest about 4 years ago in  0 Needs review

Add Job Summary to All Jobs Tab in Mobile

Technicians may need to know what a job requires prior to dispatching out to the job. Right now they have to click into the job to red the summary. It would be helpful to have a summary available on the all jobs tab so technicians can organize the...
Guest about 4 years ago in  0 Needs review

Ability to attach job to a project from job screen

Problem: Customer accidentially creates a job outside of a project, but wants to add it to an existing project. Solution: Add the ability to attach to a project from the actions menu
Guest over 4 years ago in  0 Needs review