All ideas

What problem is the customer facing? The customer is facing an issue where they are having to click into the job photos one by one. They would like to be able to view a slideshow of the job photos instead. Why is it useful? Allows office users ...

What problem is the customer facing? The customer is facing an issue where a dispatcher accidentally booked a job for a previous date and the technician assigned to the job was able to dispatch to it, causing confusion for their customer. They wo...

Lead generated by should be a drop down in the job information

Currently, there is no audit trail relating to the action of changing/updating an invoice's item's inventory location. My tenant, aaawatersystems, would like this enhancement. In some cases, they experience inconveniences when they are unable to d...

When booking a new job from Mobile, technicians are usually in a hurry and making this process as quick and easy, as possible would save a lot of time for the office staff later; not having to get the information the tech forgot to get. Currently...

Current, you are only able to add a job to a project if it is part of the same service location. However, there are cases where a tenant considers a project, not by location but by who is being billed. This has more of a commercial application, bu...

Currently customers who send a project invoice out to customers have very limited options in terms of what smart fields can be included, there is no way to include the total amount due on the project in the body of an email with smart fields like ...

Customer would like the tech who has generated the lead to be added to the audit trail, or at least add when the tech input is being changed. Without seeing this detail, it is resulting in them overpaying/underpaying techs when TGL is changed from...

Needs the ability to know when others are creating projects in the system. Allows someone to track when new projects are created by a user. Shops that are largely focused on projects would benefit from this. Add an option for an alert to be sent o...

Currently a managed tech is required on an appointment to send out an apprentice tech. The apprentice tech may just be going back to the location to complete work on a job and the money has already been collected by the managed tech. It would be n...