All ideas

Customer track BvA in a very detailed manner. Labor on a project may hit different phases within BvA. Currently, there would need to be a 1:1 relationship between the job/phase in order for the timesheet to hit the desired cost/label. When jobs ar...

Problem - CSRs will not add information into the "Special Instructions" field on a Job Appointment causing inefficiencies. In ST-65 requiring the Job Summary field on the booking was added, they'd like to see Special Instrutions also able to be re...

ServiceTitan won't allow to extend working time for Mon-Fri separately. It requires the Saturday and Sunday to also have the same working hours

Tenant is utilizing Custom fields for their accounts, however, their CSR's/Office Users tend to navigate into jobs and change their Custom Fields when needed. Having an "Audit Trail" to track any of the changes for Job Custom Fields would be ben...

Data Element Example Title: Feature - Problem Statement - Status Job Audit - Ability to filter by user - Improvement Use Case The job audit trail can often times be SUPER long. A lot of times, tenants want to be able to view ...

Problem: Customer would like to have their techs who are on-call, only during that on-call time to use the function of Reschedule an appointment. They do not want them to have that ability when dispatch is working and the schedule is being maintai...

the dropdown closes on you after you select a single technician, have to do 2 extra clicks to assign more techs.

Tenant would like the Invoice Summaries for each job within a project to be visible on the Project page. Currently, in order to see the work that was completed for each job, each job must be opened. If the Invoice Summaries were on the Project pag...

Tenant met with Vahe during a spark session and the idea of adjusting our Job/Project/Appt Numbers came up as a topic. After the spark session CSMs were asked to follow up with the tenant for additional details, see below: Currently all the number...

Issue: Want an alert when a tag is applied to a job. Customers use tags to log the Jobs as "REVIEWED" during scrutinous Invoice reviewing for their team member to review and export over to QBD. Also New Markets customer use tags to manage their hu...