All ideas

Tenant would like the ability to have a job created as a recall to be linked in the project that the orignal job was assigned to. Having to go into the recall job and add it it time consuming and it should be auto linked just due to the workflow.

Currently, when you open up a Job page and scroll down to the "Scheduled Appointments" menu, the system lists all of the appointments form LEAST recent appointment date at the top, to MOST recent apptmt date at the bottom of the list. The issue wi...

Customer track BvA in a very detailed manner. Labor on a project may hit different phases within BvA. Currently, there would need to be a 1:1 relationship between the job/phase in order for the timesheet to hit the desired cost/label. When jobs ar...

Tenant would like the Invoice Summaries for each job within a project to be visible on the Project page. Currently, in order to see the work that was completed for each job, each job must be opened. If the Invoice Summaries were on the Project pag...

ServiceTitan won't allow to extend working time for Mon-Fri separately. It requires the Saturday and Sunday to also have the same working hours

Problem: Customer would like to have their techs who are on-call, only during that on-call time to use the function of Reschedule an appointment. They do not want them to have that ability when dispatch is working and the schedule is being maintai...

Tenant met with Vahe during a spark session and the idea of adjusting our Job/Project/Appt Numbers came up as a topic. After the spark session CSMs were asked to follow up with the tenant for additional details, see below: Currently all the number...

Problem: Currently for carpet cleaning workflows with a plant it's not uncommon for the plant worker to have to book multiple estimates into jobs every day. He'll go through the workflow of filling forms, building estimates, all from a tablet he's...

When you create a project from the job page it doesn't show on the job audit trail. This is problematic for a customer who is trying to identify why a project was created in use cases where it shouldn't have, as the the only way to confirm is by r...

Problem: Customer would like to see from the Project Page a section for Equipment (with Serial Numbers) installed on any Job as part of that Project. With the redesigned page it could be it's own section at the bottom of the list on the Left. This...