All ideas

Currently, editing anything on the job page is tied to the Edit Job permissions. Some shops would like additional granularity into editing juts specific pieces of the job, just as Job Type or Business Unit.

Issue Techs are allowed to be set as the Sold By on an estimate even if they are not assigned to the job/ or have a 0% split. This causes reporting issues in the Tech Performance dataset (some Sales KPIs show the estimate, whereas others do not. ...

On the customer/location profile, there is a table with all the appointments for that customer/location. This table currently does not include the appointment status. This provides an incomplete view for anyone looking at the customer profile beca...

Problem: The new feature allows tenants to set a BCC email address on the Business Unit and Email Setting levels. They are unable to add/edit the BCC email address when sending individual documents. Why/who: Certain customer documents may need to ...

Problem: The office uploads a contract as an attachment to a job but they don't want technicians to see the contract for various reasons. The technician permission "View Job Attachments" lets techs see all job attachments or no job attachments. Ri...

The customer is attempting to see when techs are choosing Done for Now. They want to better track technicians and see how often a tech is leaving a job to come back. They are suspicious that techs are not doing a great job preparing for the job at...

What problem is the customer facing? Web scheduler shows ALL availability for ALL BUs. If a plumbing customer is trying to book, they can book the availability of a HVAC Service Tech. Can we create multiple schedulers and have them designated for ...

Problem: Customer has a hard time getting CSRs to accurately select the correct campaign when they are not tied to phone numbers. This leads to lots of time spent editing the Job records to update the Campaign to the correct one. If the Campaign a...

When a tech goes to the closeout screen, depending on their permissions, they have to scroll down on that page to get to the job closeout area. However, when they go there it doesn't seem like a screen that would be scrolled through. Therefore, he...

Technicians are having to scroll down and look for job tags because they are at the bottom of the job overview. It would be easier and faster for techs to see tags if the tags were moved up to right under the customer name. All techs would benefit...